DOUBTS FREQUENTLY

EXCHANGES

If you made a purchase and the product received doesn’t satisfy you or serve you, do not worry! Giseli DIAS makes your 1st exchange completely free of charge, but before that, please consider the following information:
Deadline for Exchange 30 calendar days from receipt of the models.
Deadline for exchanges with Default: 90 days running from receipt of the models.
What you need to check before applying for the exchange? - Check if the request is within the time stated above- You will need to keep intact the model, and keep the original packaging (bag and box). Shoes should be without grooves in the outsole and no aspect of use.
Important: - If the SAC understand that the returned product does not include the criteria for exchange or refund mentioned above, the site is exempted from take back or the switch. The Giseli DIAS brand can then resend the product to the customer without prior consultation, together with the justification of the grounds for refusal. - In case of trade in goods acquired during a promotion the credit value will be exactly the amount paid by the customer for the original request, ie, the value for the discount arising from the promotion will not be deducted from the value of the new part replaced. Example: At the time of purchase the piece was 50% discount and the original value of the piece is $ 550.00 and the discounted part of the value is $ 275.00 for cancellation situation / exchange by credit / other piece the exchange value will be R $ 275.00. - Before receiving the new request, order or chargeback, the item exchanged or returned need to get to the Giseli DIAS Distribution Center, where it will undergo a quality process that can take up to 3 business days to complete. After that, the product is released. If you choose another product, the new delivery date according to your zip code and type of delivery of the original application will be calculated. To request a replacement please contact our Relationship Center, taking in hand the order number. If you prefer, send us an email or contact via chat. SAC contato@giselidias.com or +55 (11) 21570225

What are the options exchanges?
Exchange for a model with a higher value: ask via Relationship Center to change and inform the desired model, once we receive the confirmation of delivery in our distribution center, we will contact you to check the best way to pay and charge the difference values.
Exchange for a piece by another of lesser value: ask via Relationship Center to change and enter the desired model, the difference of values will enter ​​as a credit in your checking account Giseli DAYS. Recalling that the credits in Giseli DAYS "never" expire
Choose exchanging part after: very simple! Request via Relationship Center to return the purchased part and once we receive in our stock, the value will be converted into credits in your account DAYS Giseli Remember that in Giseli DIAS their credits never expire !!
Exchange for the same model, only in a different size or color: request via Central to the relationship of exchange for the same piece and enter the desired size or color, once we receive the piece in our stock and the conference (up to 3 days) is finished, the chosen piece will be automatically sent to you by the same mode of the original application.

The Exchange is free?
The first exchange is due to Giseli DIAS. In the event of a second exchange, Giseli DIAS reserves the right to make the collection.
How works the refound ​​when a purchase was paid with more than one form of payment?
Simple, we will refund each value, and freight by the same means we receive. Eg if paid part with credit card and part with credits Giseli DIAS, you will get back the amount paid by credit card via reverse with the operator and the amount paid with credits, return to your account Giseli DAYS.

DELIVERIES AND FREIGHT

What types and delivery times for my ZIP code?
The periods of international deliveries vary from 10 to 15 business days, with a fixed value $ 25 (twenty five dollars)
From when you start delivery time count?
The period shall begin from the next business day of payment confirmation, and the count is always on business days.
PAYPAL -  confirmation within 48 hours.
Important: Delivery will be made as the period determined by the Post Office and carriers to the zip code of the area, informed upon purchase. The approval period may depend on the analysis of the validation of registration data.
Recalling that deliveries are made Monday through Friday from 8 to 18 hours.
What happens if the box is damaged?
Do not accept delivery and contact us immediately via the Relationship Center from 11 to 20 hours, from Monday to Friday by phone +55 (11) 21570225
I made a request, but I want to change the delivery address. It's possible?
The address can be changed via the link "My Account in My Address," it is possible to register more than one delivery address and select the right one before finalizing the purchase. Also, you still have the option to enter a new direct delivery address in the shopping cart.
WARNING: if the request has already been finalized and the payment confirmed, we can not change the delivery address.

WHAT ARE THE WAYS SUPPORTED BY PAYMENT Giseli DAYS?

To internacioanis sales the only accepted form of payment is by PAYPAL.

CANCELLATIONS

What is the deadline to apply for the cancellation of an order? The deadline to cancel a request for repentance is up to 7 working days from receipt of the product. To request the cancellation of the order is necessary to contact our Relationship Center from 11 to 20 hours, from Monday to Friday by phone +55 (11) 21570225 or by email CONTATO@GISELIDIAS.COM. But watch out before the rules:
Important: - If the Relationship Center Giseli DAYS understand that the returned product does not include the criteria for exchange or refund mentioned above, the site is exempted from take back or make the switch. Giseli DAYS can then resend the product to the customer without prior consultation, together with the justification of the grounds for refusal. - Before receiving the new request, order or chargeback, the item exchanged or returned need to get to the Giseli DAYS Distribution Center, where it will undergo a quality process that can take up to 3 business days to complete. After that, we will continue with the reversal of the amount paid in the same form of the original payment.
PAYPAL: After the return of the product in the distribution center in 7 working days the amount will be reported to the administrator of the credit card, can be credited within two invoices.

REQUESTS

How do I check my request on the site?
Enter Link My Orders, you can see:
 - All applications
 - Search for order number
 - Search by date
Can you track delivery of my order?
After the confirmation of shipment, you will be getting a code to track your order.
Why my order is late?
Delays can happen due to external factors, such as excess rain delivery in areas of difficult access to communities and rural areas, or absence of a person to receive. In the latter case it will be held up to 3 delivery attempts, and if none of them hit your order will return to Giseli DAYS. If your order is delayed we ask, please, that contact our Relationship Center from 11: 00h to 20: 00h, at + 55 (11) 21570225 or by email CONTATO@GISELIDIAS.COM. If you prefer contact via whatszapp +55 (11) 943 099 734. So we can check what is happening.

OTHERS

I have doubts on site products. How to get the necessary information?
You will be directed to a page with a large photo of the chosen model (mouse over the photo to zoom). Beside the main photo, you will find information about model, composition and color of the product in the Description field. As well as informations on the heels of measures.
If you need any other information, please contact our Relationship Center, our consultants will be happy to help her

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